Privacy Policy
Last updated: January 2025
Pets Alive Spay/Neuter Clinic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.
Information We Collect
We may collect the following information:
- Name, address, phone number, and email address when you schedule an appointment or contact us
- Pet information (species, name, age, weight) for appointment scheduling
- Vaccination records submitted for appointment requirements
- Payment information processed through our third-party scheduling system (ClinicHQ)
- Donation information processed through our third-party donation platform
How We Use Your Information
- To schedule and confirm veterinary appointments
- To send appointment confirmations, consent forms, and aftercare instructions
- To process donations and send tax receipts
- To communicate about clinic updates, events, and programs
- To comply with Indiana state veterinary and animal health laws
Third-Party Services
We use ClinicHQ for appointment scheduling and donation processing. Their privacy practices are governed by their own privacy policy. We also use Google Fonts and may use analytics tools to improve the website experience.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting our services, subject to confidentiality agreements.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure.
Cookies
Our website may use cookies to improve your browsing experience. You can instruct your browser to refuse cookies, though some parts of the website may not function properly as a result.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
For questions about this Privacy Policy:
[email protected]
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